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Responsible Gaming
Vpower Casino supports a safe, balanced and informed approach to gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. This page explains practical steps you can take to stay in control, identify warning signs and access support if gambling is no longer enjoyable.
Gamble for entertainment
Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain. A win is never owed because of previous losses, and a losing session does not mean that a win is due next. Chance does not follow patterns that can be reliably predicted. Keeping this in mind can help you make decisions based on entertainment rather than expectation.
Only gamble with money you can afford to lose after essential costs have been covered. Your gambling budget should come from spare funds, not from money set aside for rent, bills, food, education, savings or other important commitments. Do not use borrowed money, credit intended for essential expenses or money belonging to someone else to gamble.
Set a time and money budget before you begin. When either limit is reached, stop playing. Do not increase your budget simply because you are losing, and do not continue playing to recover losses. Taking regular breaks can make it easier to stay aware of how long you have been playing and how much you have spent.
- Decide how much you can spend before starting a session.
- Decide how long the session will last and use reminders where helpful.
- Keep gambling separate from essential household spending.
- Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
- Remember that gambling outcomes are determined by chance and cannot be controlled through persistence.
- Never chase losses by increasing bets or playing for longer.
Tools to help you stay in control
Responsible gambling tools can help you manage your play before it becomes difficult. Depending on the options available to your account or in your location, you may be able to set deposit, spending, wagering or session limits. You may also be able to receive activity reminders, take a temporary break or request account closure.
Set limits before playing
A limit works best when it is chosen in advance and treated as a firm boundary. Consider setting daily, weekly or monthly limits that reflect your personal budget. A limit should be low enough that reaching it will not affect your essential expenses. If you find yourself wanting to change a limit during a session, take a break and reconsider whether gambling is currently right for you.
Take a break or close your account
If you want time away from gambling, use an available time-out or break option, or contact Vpower Casino through the support channel shown on the website. If you believe you need to stop gambling, ask for your account to be closed or for self-exclusion information. Self-exclusion is a voluntary step designed to prevent or restrict access to gambling for a chosen period or until further review, subject to the applicable process and terms.
Keep your account secure
Do not allow another person to use your account, and do not use another person's account. Keep your login details private and use the security features available to you. Account sharing can make it harder to monitor your own activity and may also breach the applicable account terms. If you think someone else has accessed your account, stop using it and contact the website's support team through the available channel.
If a limit, time-out or self-exclusion request does not appear to have taken effect, avoid further gambling and raise the issue with support as soon as possible. Keep records of your request where appropriate. The availability and timing of particular tools may depend on the service, your location and the applicable rules.
Recognising signs of gambling harm
Gambling can become harmful when it affects your finances, relationships, work, study, health or everyday responsibilities. Harm may develop gradually, and you do not need to wait for a serious crisis before asking for help. Speaking with someone early can make it easier to understand what is happening and decide on practical next steps.
Consider seeking support if you notice one or more of the following signs:
- You gamble for longer or spend more than you planned.
- You repeatedly try to win back money you have lost.
- You hide or minimise your gambling or its financial impact.
- You feel restless, irritable or anxious when you try to reduce or stop gambling.
- You borrow money, sell possessions or miss bills because of gambling.
- You use gambling to escape stress, sadness, loneliness or other difficult feelings.
- Gambling causes conflict with family, friends, colleagues or other people close to you.
- You have difficulty concentrating on work, study or daily responsibilities.
- You return to gambling soon after deciding to stop.
- You feel guilt, shame, hopelessness or distress after gambling.
If any of these signs sound familiar, stop gambling and consider speaking with a trusted person or a qualified support service. You can also contact Vpower Casino through the support option available on the website to ask about account restrictions, breaks or self-exclusion. Support is available whether your gambling is occasional, frequent or has only recently started to concern you.
Protecting other people
If someone close to you may be experiencing gambling harm, try to have a calm conversation without blame. Explain what you have noticed, listen to their concerns and encourage them to seek professional help. Protect shared finances where appropriate, avoid providing money for gambling and consider independent advice about household arrangements. You should not take control of another person's account or attempt to gamble on their behalf.
Getting help and our commitments
Help is available in Australia from gambling support services, counsellors and other qualified professionals. You can search for a recognised gambling support service in your state or territory, or use a national gambling-help service such as Gambling Help Online. These services can provide confidential information, counselling and practical guidance for people who gamble and for their families or friends.
If gambling has caused financial difficulty, consider speaking with a financial counsellor before borrowing more money or making major financial decisions. If you are experiencing immediate distress or believe you may be at risk of harming yourself or another person, contact emergency services or an appropriate crisis support service in your area without delay.
Vpower Casino aims to provide information and tools that support informed decisions. We may apply age, identity, account, payment and access controls in accordance with the applicable requirements. We may also monitor activity for signs that an account holder may need assistance or that account restrictions should be considered. Where appropriate, we may provide information about available limits, breaks, self-exclusion or support options.
Responsible gambling is a shared responsibility. We encourage you to read the relevant account information, understand the risks before playing and ask questions whenever something is unclear. Our responsible gambling information is general in nature and does not replace independent financial, legal, medical or counselling advice.
- Check that you meet the legal age and eligibility requirements before using a gambling service.
- Create a realistic entertainment budget and choose a session time limit.
- Use available account controls before gambling, rather than after a problem develops.
- Stop playing if gambling is affecting your mood, finances, relationships or responsibilities.
- Contact a trusted person, support service or qualified professional if you are concerned.
- Request a break, account restriction or self-exclusion if you need help stopping.